Imperial Claims Consultants (Insurance Claims Handling)

Friendly and professional Loss Assessors taking the hassle out of dealing with insurance companies. We aim to maximise your claim. Free Service subject to T&C's

Emergency Works Assistance / Disaster Restoration Works (from securing your property, making it safe to stripping out wet holding contents service; removing and storing contents/valuables).






Imperial Claims is an independent insurance claims management company with substantial experience in dealing with commercial, industrial, homeowner and landlords insurance claims.
We help clients who have suffered from the insurance covered perils relating to building and/or contents such as:

  • Fire
  • Flood
  • Explosion
  • Storm
  • Impact Damage
  • Subsidence
  • Theft
  • Burglary
  • Contents
  • Business Loss
  • Liability Claims
  • Professional Indemnity
  • Loss Of Licence

Additionally, if a client has had a claim refused within the last six years we can review cases and provide an appeals service. Commonly, we are known as Loss Assessors. We work with the Insured policyholders, brokers, insurers, loss adjusters, surveyors etc.

Loss assessors are typically professional companies and individuals that will negotiate on the policyholder’s behalf to progress a claim to resolution. It could be said that they offer a claims management service for the policyholder, meaning the policyholder doesn’t have to spend time dealing with the insurer – the loss assessor will typically do this.

A Loss Assessor will look at the damage, assess the costs involved and they may then take over all discussions on the claim with the insurers or loss adjusters concerned. Loss Assessors are employed by the policyholder, they are acting exclusively to protect the policyholders best interests.

Imperial Claims Consultants are a Financial Conduct Authority registered firm. We are authorised to assist clients with their insurance claims. We work for the policyholder only, never the insurer. Our service will not cost the insured anything provided they use our panel of contractors.

Whether it is claims handling, disaster management works, drying or building reinstatement works, you will have just the one personal point of contact for all of these services.

These services are supplied to many policyholder's, and all at NO COST to the insured as all costs are reclaimed from insurers. We also specialise in providing a full specialist bespoke service to a wide range of commercial and industrial organisations. Our services are delivered 24 hours a day and we provide a local service efficiently, reliably and cost effectively.

With winter months just around the corner, it is very important to make sure your boiler is ready and that you have got the right gas boiler cover for your needs. Read this blog post and find out more about how to run preliminary tests, how to insulate your pipes and other helpful tips.

  •  20/09/2017 02:06 PM

Today we share with you an article published by the Telegraph that tells a story about real people whose insurance company tried to underpay their fire claim. An insightful article that is worth a read.

  •  19/09/2017 10:45 AM

We wanted to share this article from the Met Office, to make sure everyone is informed about the storm Aileen.

  •  13/09/2017 01:46 PM

A practical advice on what to do to protect yourself and your property. Very useful post if you are unsure on how to proceed before, during and after a flood hits your property.

  •  12/09/2017 11:34 AM

If you own a business, this article shares the importance of checking your fire safety measures. A fire can cause serious disruption for your business, so it is important to have a read through this article.

  •  11/09/2017 11:50 AM

Home insurance is a product where buyers typically don’t take care – and one in five have no idea what their policy does and doesn’t cover. Read this article to understand how to get the right cover and learn some insurance confusion mistakes most people will fall for.

  •  08/09/2017 12:45 PM

Getting help from a loss assessor to fight your insurer can sometimes be the best policy. A loss assessor, who works as your advocate, can be vital when insurers dig in their heels and reject your claim.

  •  07/09/2017 11:36 AM

John Fogel

Principal

John started as apprentice assessor in the 60's working for at that time leading company dealing with insurance claims in NW. He later worked as a senior claims handler for Commercial losses and part of the management team of Lancashire claims handling company. In 2010, John joined Imperial Claims as "Principal" under FCA regulations. John is a truly dedicated and thoroughly experienced Insurance Claims Handler with a vast amount of experience. A great asset to our team.

Dav Kumar

Managing Director

As Managing Director, Dav has vast experience in property insurance claims. With a background extending to nearly 25 years in Housing, he has been managing claims for many years, including handling repudiated complaints at the Ombudsman level. With a Masters Degree in Housing Policy and Management, and being a Fellow of The Chartered Institute of Housing, Dav has the key skills to first and foremost assist clients with their claims; as well as developing the business, and helping to grow the teams. He strongly believes that customers are the heart of everything we do, and it is with that mindset that he works every day, to continue to deliver and to continue to improve.

Monika Kumar

Managing Director

Always smiling and willing to help. Monika is very organised and looks after everyone on the team extremely well!

Nicky Middleton

Assistant Director

Nicky has over 27 years experience working in both social and private housing, property management, maintenance and regeneration. She spends most of her time out and about helping our clients with their claims, doing all she can to reduce stress and guide our clients through an often distressing time.

David Ibbott

Partner

Jeff Heeseman

Executive Director

Joanne Fawcett

Group Finance Manager

As the group finance manager, Joanne is responsible for managing the company's financial accounting, monitoring and reporting systems. She's very dedicated and fun to be around! She's been working for the company for the past 11 years and she is very knowledgeable.

Lucy Squires

Loss Assessor

Mariana Martins

Social Media Marketing Manager

Mariana has a great eye for details. She loves social media, marketing and photography. And even though she might be new to the business, she jumped right at it and she already has great plans for the future. She is a very hands-on person.

Tony Agnew

Group Surveyor & Health and Safety Consultant

Tony has over 33 years of experience in many areas and he's a member of Quantity surveyors International. He holds a B A Hons Degree and has many work related qualifications and he has sat on national committees. As a dedicated, out-going team-player his role takes him into many areas of the business.

Lynda Elliott-Miller

Group Secretary

Lynda provides invaluable clerical and secretarial support to the group as a whole. She also manages some of the finances and manages the rental properties. She has a great sense of humour!

Gary Hill

Field Representative

Gary is very dedicated to his work. He is an expert in writing code and he is a great asset to our marketing team. He is always willing to give a helping hand with anything!

  • United Kingdom
  •  0191 303 7506
  •  dav@imperialclaims.uk
  •  Available 24/7. Address: Imperial Claims, Office 4S, The Pinetree Business Centre, Durham Road, Birtley, Chester le Street, County Durham, DH3 2TD Contacts: Mobile: 07943 862190 (* Available 24/7 *) Landline: 0330 120 0494 or 01913037506

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